We want you to be completely satisfied with your purchase. If something is not right, we are here to help. This Refund Policy explains how returns, refunds, and related matters are handled. By placing an order on our website, you agree to the terms described in this policy.
We offer a 60-day return window. This means you may request a return within 60 days of receiving your order. The return window is designed to give you enough time to try your item, check the fit, and decide whether it works for you. If you are not satisfied, you may initiate a return according to the steps described below.
To be eligible for a return, the item should be in a condition that allows us to process it properly. In general, items should be unworn, unused, and in their original packaging where possible. If an item is defective, damaged, or incorrect, please contact us through our Contact page so we can assist you. We understand that things happen, and we will work with you to find a fair solution.
To start a return, please contact us through our Contact page. Provide your order number, the item you wish to return, and a brief explanation of the reason. Our team will guide you through the next steps. Please do not send items back without contacting us first, as this may delay the process or result in the return not being recognized.
Once your return is approved and received, we will inspect the item and process your refund. Refunds are typically processed within 5-10 days after we receive your return. The exact timing may vary depending on the condition of the item, the payment method, and the volume of returns we are handling. We appreciate your patience during this process.
Refunds are usually issued to the original payment method. If the original payment method is no longer available, we may discuss alternative options with you. We aim to make the refund process as smooth as possible. Please note that your bank or payment provider may take additional time to post the refund to your account. That timing is determined by your provider, not by us.
We offer free shipping on all orders, and we cover duties and taxes. For returns, we may provide instructions on how to send the item back. Depending on the situation, we may cover return shipping costs or ask you to cover them. We will communicate this clearly before you send the item. If a return is due to a defect, damage, or error on our part, we will take responsibility and work to make it right.
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible. Include photos if possible, along with your order number and a description of the issue. We will review the matter and offer a replacement, a refund, or another appropriate solution. We want you to feel confident that we stand behind our products.
If you receive an item that does not fit, you may return it according to our return process. We recommend checking our size information before ordering to reduce the chance of a return. If you need help choosing a size, contact us through our Contact page and we will do our best to assist you.
We may not be able to accept returns for certain items or situations. These may include items that have been worn, washed, altered, damaged after delivery, or returned after the 60-day window. We may also decline returns that do not follow our instructions or that appear to be fraudulent or abusive. We aim to be fair and reasonable, and we ask for the same in return.
If an order is returned to us because of an incorrect address, failure to collect, or refusal of delivery, we may treat it as a return. In such cases, we may process a refund according to this policy, and any shipping costs incurred may be deducted where permitted. We will communicate with you about the situation and aim to resolve it fairly.
If you have not received your refund within the expected timeframe, please contact us through our Contact page. We will check the status and provide an update. Sometimes refunds are delayed by banks or payment providers, and we will help you understand what is happening and what to do next.
We may update this Refund Policy from time to time. Changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated policy. We encourage you to review this page periodically.
By placing an order, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you have any questions, please contact us through our Contact page. We are here to help and want you to feel good about shopping with us.